Discovery-led
Keep it running. Keep it improving.
Launch is a beginning. A website, an application or an integration stays useful when someone looks after it. We maintain, monitor and improve what we build, and what you already run, within a scope agreed up front.
The problem we solve
Software doesn't fail loudly. It drifts: updates pile up, an integration breaks quietly, the one person who understood it moves on. Someone should be watching.
What it covers
- Website and application maintenance: updates, backups and fixes
- System monitoring, so problems are found before your customers find them
- Integration maintenance, so connected tools keep working when one of them changes
- Technical support for your team, with response expectations agreed in writing
- Ongoing improvements from an agreed allowance, so the system keeps getting better
Where we start from
NSR already looks after client websites; this extends that care to applications and integrations.
What the agreement makes explicit
- Covered systems
- Monitoring versus staffed response hours
- Incident escalation
- Included effort
- Third-party charges
- Changes that need a new proposal
- Handover and exit arrangements
Already working with us?
If you have a website care plan or another agreement with NSR, it continues as written. Nothing on this page changes it.
Readiness and next step
Coverage is confirmed after we assess the deployed system and support requirements.
Status: Discovery-led. We agree the scope, timeline and cost with you before work begins.